Case Study
Making JSON Workflow Automation Approachable
Created a six-part video training series that made JSON-based workflow automation approachable for nontechnical agency administrators.
Discuss this workEvidence
What the work demonstrates
- Six-part video training series
- JSON workflow automation translated for nontechnical users
- Concrete educational artifact delivered
This delivery case excludes customer and business outcome claims.
Context
JSON-based workflow automation is technically powerful but difficult to approach for agency administrators who do not work as software developers. Reference material alone did not provide the step-by-step learning format needed by that audience.
Learning decision
I organized the capability as a six-part video series for nontechnical administrators. The series started with the workflow a learner wanted to create and explained the configuration in that practical context.
Artifact
The completed series translated a developer-oriented configuration format into an approachable educational sequence. It provided a concrete training artifact that could be used independently of a live technical explanation.
Evidence and boundary
The supported impact is the creation of a six-part learning artifact designed for a nontechnical audience.
I do not publish adoption, learner, ticket-deflection, support-demand, or product-outcome metrics, and I do not claim that training changed the capability itself.