Case Study
Giving Agency Administrators a Self-Service Path into JSON Automation
Learned the JSON configuration model, then wrote, recorded, and published a six-part training series for nontechnical agency administrators. The videos filled a gap in practical workflow-automation guidance.
Jump to a section
Delivered capability
Six published videos gave administrators a practical place to start.
The training turned difficult rule-set configuration into a reusable learning resource. Agency administrators could return to the explanations as they worked, without depending on a live walkthrough.
My contributionI learned the configuration model, wrote the explanations, recorded the videos, and published the series for the intended audience.
- Starting point
- Configurable rule sets and their JSON logic lacked practical training for administrators without a development background.
- What changed
- A six-part video series in the customer community and help documentation explained the configuration through the workflows administrators wanted to create.
Project scope
The work behind the result
Six-part video training series
Published in the Success Community and help documentation
Workflow configuration explained for nontechnical administrators
A capability people struggled to configure
Configurable rule sets and the scripting engine were among the harder parts of the platform for agency administrators to understand. There was no practical training sequence for the JSON configuration work.
A capability can be available in the product and still be difficult for its intended user to put to work. This was an education problem with a clear audience: administrators who needed to configure workflows without becoming software developers.
Learn it, then explain it from the task
I started without prior JSON experience and learned the object model and configuration logic. That gave me a useful perspective on where a new learner could get stuck.
I wrote the explanations around the workflow the administrator wanted to create, then connected the configuration to that task. The goal was a sequence someone could follow and revisit while doing the work.
Publish where customers already look for help
I wrote, recorded, and published a six-part video series in the Success Community and help documentation. The finished material gave administrators a reusable resource in the places they already used for product guidance.
The impact of closing the learning gap
The result was a completed self-service training path for JSON-based workflow automation. Administrators had somewhere to turn for a practical explanation of configuration that previously lacked that learning resource.
This is one way I think about adoption: look at what prevents someone from using a capability, then choose the intervention that addresses that barrier. Here, the intervention was accessible product education.
Skills demonstrated